Refund policy

30-Day Return Policy

We want you to be satisfied with your purchase. You may request a return within 30 days after receiving your item.

To be eligible for a standard return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need your receipt or proof of purchase.

To request a return, contact us at supportclarimotiv.com before sending anything back. If your return is accepted, we'll provide instructions on where and how to return your order. Items returned without prior authorization may not be accepted.

Please do not send returns to an address shown on your original package unless we specifically instruct you to do so.

Damaged, defective, incorrect, or missing items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or something is missing, contact us as soon as possible with your order information and photos or other relevant evidence. We'll review the issue and, when appropriate, provide a replacement, refund, or other remedy.

Change-of-mind returns

For eligible change-of-mind returns, customers may be responsible for return shipping costs unless otherwise required by applicable law. Original shipping charges, if any, may not be refundable except where required by law.

Exceptions / non-returnable items

Certain items may not be eligible for return, including products that have been used, significantly altered, damaged after delivery, or returned without their original packaging, except where applicable consumer law provides otherwise.

Please contact us if you have questions about whether your item is eligible for return.

Exchanges

If you would like a different item, contact us first. In many cases, the fastest option is to complete an approved return and place a new order.

United Kingdom customers

Customers in the United Kingdom may have a legal right to cancel qualifying online purchases within 14 days after receiving the goods without giving a reason. These statutory rights are separate from our voluntary 30-day return policy and are not affected by it.

Australian customers

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this return policy is intended to limit or exclude any rights or remedies available to Australian consumers under applicable law.

Refunds

We'll notify you after we've reviewed and, where applicable, received and inspected your return. If a refund is approved, it will be issued to your original payment method.

Once we issue a refund, your bank, credit card company, PayPal, or other payment provider may require additional time to process and post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws.